Terms Conditions

GetTested operates several different websites under several different domains, including but not limited to gettested.us – hereinafter collectively referred to as gettested.us. Our Privacy & Privacy Policy is common to all our webshops.

Last updated: October 28, 2024

At GetTested, we protect your privacy and always strive for a high level of data protection. Here we explain how we collect and use your personal information. We also describe your rights and how you can enforce them. It is important that you take note of and understand the privacy policy and feel safe in our processing of your personal data. You are always welcome to contact us with any questions.

Test Results
You will receive your test results digitally via the login you created when you registered your test. The response time varies for different analyses; information on the response time for your specific analysis can be found on the product page. As a customer, you are responsible for registering your unique test ID in order to receive your analysis results. Your results are sent encrypted with ID verification for maximum security.

Shipping Policy and Delivery Terms
Shipping will be added for up to $ 21 (Priority Overnight)

Our products are sent to the address you specified when ordering. As a customer, you are responsible for providing correct address information. If you have not received your delivery within 10 working days, please contact us at hello@gettested.co and we will assist you.

Shipping information
Cut-off time: 17:30 (Mon-Fri) Order processing time: 1-2 Days (Mon-Fri) Delivery time: 1-5 days (Mon-Fri)

We use the following shipping parties: – FEDEX – USPS

Prices and Payment
All prices are stated in USD and include local taxes (where appropriate).

During the secure checkout process you can select the following secure payment methods and/or partners:

American Express Apple Pay Google Pay Klarna Maestro Mastercard PayPal Shop Pay Union Pay Visa If you have any questions, contact our customer service team.

Returns Policy & Right of Withdrawal
As a customer, you have a 14-day right of withdrawal. The withdrawal period begins on the day you receive your goods. The right of withdrawal only applies to analyses that have not been sent to the laboratory for analysis and where the test kit, including the pre-stamped envelope, has not been used. Contact hello@gettested.co to exercise your right of withdrawal and for further instructions. If you do not return everything in original condition, we reserve the right to deduct the amount of the refund to cover the cost of the materials.

We ask you to follow the instructions carefully. If, contrary to expectations, you need more materials to perform your test, you can buy them in our online store. This is because we have pushed prices to the maximum to provide you with the best offer on the market.

In the event of a right of withdrawal, we will refund you within 30 days from the day you received the item. Any shipping and return costs are borne by the customer and are not refunded.

If you have used your test kit and regret your purchase afterward, we will charge a cost of $15.00 for the test kit and $4.00 for shipping (a total of $19.00), which will be deducted from the total amount refunded to you, to cover the cost of the sample materials.

Complaints
If received items are damaged or if you received the wrong item, please contact hello@gettested.co as soon as possible and we will assist you.

We ask you to follow the instructions carefully. Should you unexpectedly need more materials to perform your test, please contact hello@gettested.co.

In the event of a dispute, we follow the General Complaints Board’s recommendations.

Customer Integrity
The personal information you provide in connection with your purchase is stored so that we can fulfill our agreement on services or products toward you. According to the Personal Data Act, you have the right to access the information we have registered about you. Contact us at hello@gettested.co if any information is incorrect and we will correct it or delete it.

If you have chosen to receive our newsletters, we will also process your personal data in order to send you information about our business.

Other GetTested reserves the right to make any price changes and is not responsible for any errors that may be attributable to a laboratory used for sampling and analysis.

GetTested reserves the right to make errors in the article information.