FAQ - GetTested.us

Question 1

How do I order a test?

Accepted Answer

Simply browse our catalog, add your desired test kit to cart, and complete checkout. Your test kit will be shipped directly to you with clear instructions for collecting your sample at home.

Question 2

How long does it take to get results?

Accepted Answer

Most test results are available within 2-5 business days after the lab receives your sample. Some specialized tests may take up to 5-7 business days. You will receive an email notification when your results are ready.

Question 3

Are the tests accurate?

Accepted Answer

Yes. Our laboratory partners are CLIA-certified and follow standardized procedures, validated methods, and ongoing quality controls to support accurate and reliable results. These laboratories are subject to routine oversight under CLIA, including periodic inspections and ongoing quality requirements such as proficiency testing and quality control. We also provide step-by-step collection instructions to support consistent sample collection at home.

Question 4

Can I return a product?

Accepted Answer

Unused, unopened test kits can be returned within 30 days for a refund. Please contact our customer service team to initiate a return. Used or opened kits cannot be returned for health and safety reasons.

Question 5

Do you ship internationally?

Accepted Answer

We offer shipping within the United States. For international orders, please visit our regional websites for your country or contact our support team to check availability in your area.

Question 6

How do I interpret my results?

Accepted Answer

Your results include easy-to-understand explanations and reference ranges. Our platform highlights any values outside normal ranges and provides actionable insights. For complex results, we recommend consulting with a healthcare provider.

Question 7

Can I test my child?

Accepted Answer

Our tests and reports are generally designed for adults, and reference ranges are mostly based on adult populations. If you are considering testing a minor, we recommend consulting a healthcare professional first. In some cases, a parent/guardian may purchase a kit, but the suitability depends on the specific test, please contact support for general product information.

Question 8

Can I order a test for someone else?

Accepted Answer

Yes, you can purchase a kit for someone else. For privacy and accurate reporting, the person providing the sample should register the kit to their own account (using the Test-ID in the box) and complete any required consents. Only the registered user will be able to access the results.

Question 9

How do I prepare for the test?

Accepted Answer

Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit. We also have the instructions digitally in text and video format on instructions.gettested.io/us/

Question 10

How can I track the status of my order?

Accepted Answer

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website. Please allow up to 24 hours for the tracking information to update after the label has been created.

Question 11

What should I do if my order arrives damaged or is incomplete?

Accepted Answer

We take great care in packaging your items; however, if your order arrives damaged or is missing items, please contact our customer support team within 48 hours of delivery . To expedite the resolution process, please include your order number and clear photographs of the damaged packaging or product, when in contact with customer support. We will work quickly to arrange a replacement or store credit.

Question 12

How does the at-home testing process work?

Accepted Answer

Our at-home testing is designed to be simple and convenient. The process follows three easy steps: Collect: Register your kit online and follow the included instructions to collect your sample from the comfort of home. Ship: Use the prepaid shipping label provided in your kit to send your sample to our accredited partner laboratories. Review: Once the lab completes the analysis, your results will be reviewed by a clinical professional and delivered to your secure online dashboard.

Question 13

Are the laboratory results from at-home kits as reliable as clinic-based tests?

Accepted Answer

Yes, accuracy is our top priority. Every sample is processed in CLIA-certified laboratories , which are the same high-standard facilities used by hospitals and physician offices. Furthermore, all results are reviewed by a board-certified physician or qualified healthcare professional before they are released to you, ensuring that the data you receive is both reliable and clinically validated.

Question 14

How soon after my initial results should I retest?

Accepted Answer

For most health markers, we recommend waiting 3 to 4 months before taking a follow-up test. This timeframe allows your body enough time to respond to any lifestyle, dietary, or clinical changes you have implemented. If you are monitoring a specific chronic condition, please follow the cadence suggested by your healthcare provider, as some markers may require more frequent assessment.

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