Frequently Asked Questions
How to perform the test?
Things to considerbefore taking the test.
Before order
Interested in collaboration?
Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.
Follow the simple instructions provided with your chosen test kit for sample collection – be it blood, saliva, urine, or stool – and send it back to us for analysis.
Registering your test ID ensures the security and accuracy of your results, linking your sample to your personal account for confidential and precise reporting.
Your lab test results will be available online within 5-15 working days after we receive your sample, accessible via a secure login on our website.
Yes, purchasing multiple tests at once qualifies for discounts, offering you a cost-effective way to conduct comprehensive health checks.
Our tests are conducted by accredited laboratories, compliant with EN ISO 15189 and ISO 13485 standards, ensuring dependable and high-quality results.
Consult with a healthcare provider for detailed interpretation and advice based on your results. We also provide guidance and support for understanding your results and planning your next health steps.
Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.
Explore our test categories and symptom guide to find the test that best suits your health concerns. Each product description includes detailed information to help you make an informed choice.
Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.
We accept various payment methods including credit/debit cards and online payment platforms.
We prioritize data security. Your personal information is protected under strict privacy policies.
Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.
Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.
We offer various shipping options, including express delivery. Visit our shipping page for more details.
Yes, we welcome collaborations with healthcare providers and businesses. Contact us for more information on partnership terms.
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