Frequently Asked Questions

How to perform the test?
Things to consider before taking the test.
Before order
Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.
Follow the simple instructions provided with your chosen test kit for sample collection – be it blood, saliva, urine, or stool – and send it back to us for analysis.
Registering your test ID ensures the security and accuracy of your results, linking your sample to your personal account for confidential and precise reporting.
Your lab test results will be available online within 5-15 working days after we receive your sample, accessible via a secure login on our website.
Yes, purchasing multiple tests at once qualifies for discounts, offering you a cost-effective way to conduct comprehensive health checks.
Our tests are conducted by accredited laboratories, compliant with EN ISO 15189 and ISO 13485 standards, ensuring dependable and high-quality results.
Consult with a healthcare provider for detailed interpretation and advice based on your results. We also provide guidance and support for understanding your results and planning your next health steps.
Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.
Explore our test categories and symptom guide to find the test that best suits your health concerns. Each product description includes detailed information to help you make an informed choice.
Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.
We accept various payment methods including credit/debit cards and online payment platforms.
We prioritize data security. Your personal information is protected under strict privacy policies.
Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.
Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.
We offer various shipping options. You can see your options at checkout.
Explore our test categories and symptom guide to find the test that best suits your health concerns. Each product description includes detailed information to help you make an informed choice.
Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.
We accept various payment methods including credit/debit cards and online payment platforms.
We prioritize data security. Your personal information is protected under strict privacy policies.
Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.
Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.
We offer various shipping options, including express delivery. Visit our shipping page for more details.
All orders placed before 12:00 PM ET (Monday to Friday) are packed and dispatched the same day.
Your order is shipped from our warehouse in New Jersey.
Shipping options and estimated delivery times
USPS
Delivered in 5-10 business days
Ground Economy
Delivered in 2–5 business days, depending on your location.
UPS Ground Saver
Standard, 2-3 Business Days
FedEx 2Day
Delivered in 2-3 business days depending on location
UPS 2nd day
Delivered in 1-2 business days depending on location
Standard overnight
Next business day
Please note that delivery times may vary slightly depending on your location and FedEx service availability.
If you place an order after 5:00 PM ET on a Thursday, it will be processed and shipped on Friday. However, because FedEx does not deliver overnight shipments on weekends in all areas, your package may not arrive until Monday.
This also applies to orders placed late on Friday. Overnight services selected at this time may not arrive until the following Monday, depending on your delivery location.
We recommend keeping this in mind when selecting overnight or express shipping options toward the end of the week.
You will receive a shipping confirmation email as soon as your order is dispatched. This email includes a tracking link so you can follow your package throughout the delivery process.
If you do not receive this email or have questions about your delivery, feel free to contact our support team for assistance.

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