Test Results
You will receive your test results digitally via the login you created when you registered your test. The response time varies for different analyses; information on the response time for your specific analysis can be found on the product page. As a customer, you are responsible for registering your unique test ID in order to receive your analysis results. Your results are sent encrypted with ID verification for maximum security.

Shipping Policy and Delivery Terms
Shipping will be added for up to $ 21 (Priority Overnight)

Our products are sent to the address you specified when ordering. As a customer, you are responsible for providing correct address information. If you have not received your delivery within 10 working days, please contact us at hello@gettested.us and we will assist you.

Shipping information
Cut-off time: 17:30 (Mon-Fri) Order processing time: 1-2 Days (Mon-Fri) Delivery time: 1-5 days (Mon-Fri)

We use the following shipping parties: – FEDEX – USPS

Prices and Payment
All prices are stated in USD and include local taxes (where appropriate).

During the secure checkout process you can select the following secure payment methods and/or partners:

American Express Apple Pay Google Pay Klarna Maestro Mastercard PayPal Shop Pay Union Pay Visa If you have any questions, contact our customer service team.

Returns Policy & Right of Withdrawal
As a customer, you have a 14-day right of withdrawal. The withdrawal period begins on the day you receive your goods. The right of withdrawal only applies to analyses that have not been sent to the laboratory for analysis and where the test kit, including the pre-stamped envelope, has not been used. Contact hello@gettested.us to exercise your right of withdrawal and for further instructions. If you do not return everything in original condition, we reserve the right to deduct the amount of the refund to cover the cost of the materials.

We ask you to follow the instructions carefully. If, contrary to expectations, you need more materials to perform your test, you can buy them in our online store. This is because we have pushed prices to the maximum to provide you with the best offer on the market.

In the event of a right of withdrawal, we will refund you within 30 days from the day you received the item. Any shipping and return costs are borne by the customer and are not refunded.

If you have used your test kit and regret your purchase afterward, we will charge a cost of $15.00 for the test kit and $4.00 for shipping (a total of $19.00), which will be deducted from the total amount refunded to you, to cover the cost of the sample materials.

Complaints
If received items are damaged or if you received the wrong item, please contact hello@gettested.us as soon as possible and we will assist you.

We ask you to follow the instructions carefully. Should you unexpectedly need more materials to perform your test, please contact hello@gettested.us.

In the event of a dispute, we follow the General Complaints Board’s recommendations.

Customer Integrity
The personal information you provide in connection with your purchase is stored so that we can fulfill our agreement on services or products toward you. According to the Personal Data Act, you have the right to access the information we have registered about you. Contact us at hello@gettested.us if any information is incorrect and we will correct it or delete it.

If you have chosen to receive our newsletters, we will also process your personal data in order to send you information about our business.

Other
GetTested reserves the right to make any price changes and is not responsible for any errors that may be attributable to a laboratory used for sampling and analysis.

GetTested reserves the right to make errors in the article information.

Disclaimer on Use of Tests and Results
All tests and related services provided by GetTested are intended solely for informational, educational, and wellness purposes. They are not medical diagnostic tools and must not be relied upon to diagnose, treat, cure, or prevent any disease or medical condition. The test results provided by GetTested are designed to give you insights into certain biomarkers, food reactions, sensitivities, or wellness-related factors. However, these results:
- do not constitute medical advice,
- are not a substitute for professional medical consultation, diagnosis, or treatment, and
- should not be used as the sole basis for making decisions about your health, diet, medication, or lifestyle.

You acknowledge and agree that:
1. Any decisions or actions you take based on the information provided by GetTested are your sole responsibility.
2. GetTested does not assume liability for any direct, indirect, incidental, or consequential outcomes related to the use or interpretation of test results.
3. You should always seek the advice of a qualified healthcare professional with any questions regarding your health, medical conditions, or prior to making changes to your diet, medication, exercise, or lifestyle.
4. In case of any medical concerns, symptoms, or conditions, you should promptly contact a licensed physician or healthcare provider.

By purchasing and using GetTested products and services, you acknowledge that you have read, understood, and agreed to this disclaimer, and that you accept full responsibility for how you choose to use the information provided.

Company information

Get Tested USA Inc
c/o Link Logistics Inc
274 Raritan Center Pkwy
Edison New Jersey 08837-3610
United States

EIN: 35-2892096