Below are some of the most common questions our customers have asked us! If you have a question that isn’t answered in our FAQs then please contact us.
What should I do if I'm having trouble collecting a sample?
Refer to the step-by-step guide in your kit. If difficulties persist, contact our customer service for assistance.
How do I use the home test kits?
Follow the simple instructions provided with your chosen test kit for sample collection – be it blood, saliva, urine, or stool – and send it back to us for analysis.
Why is test ID registration important?
Registering your test ID ensures the security and accuracy of your results, linking your sample to your personal account for confidential and precise reporting.
When will I receive my lab results?
Your lab test results will be available online within 5-15 working days after we receive your sample, accessible via a secure login on our website.
Are there discounts for multiple tests?
Yes, purchasing multiple tests at once qualifies for discounts, offering you a cost-effective way to conduct comprehensive health checks.
How reliable are the test results?
Our tests are conducted by accredited laboratories, compliant with EN ISO 15189 and ISO 13485 standards, ensuring dependable and high-quality results.
What steps should I take after getting my results?
Consult with a healthcare provider for detailed interpretation and advice based on your results. We also provide guidance and support for understanding your results and planning your next health steps.
How do I prepare for the test?
Depending on the test, fasting or avoiding certain foods and medications may be required. Detailed preparation instructions are provided with each test kit.
How do I choose the right test for my needs?
Explore our test categories and symptom guide to find the test that best fits your health concerns. Each product description includes detailed information to help you make an informed decision.
Can I order tests for someone else?
Yes, you can purchase tests for others. Make sure to provide their details during the ordering process for accurate test registration.
What payment methods do you accept?
We accept various payment methods including credit/debit cards and online payment platforms.
How secure is my personal information?
We prioritize data security. Your personal information is protected under strict privacy policies.
Can I cancel or change my order?
Orders can be modified or canceled within a specific timeframe. Check our cancellation policy for details.
Are there any age restrictions for ordering tests?
Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.
What shipping options are available?
We offer various shipping options. You can see your options at checkout.
How do I choose the right test for my needs?
Explore our test categories and symptom guide to find the test that best suits your health concerns. Each product description includes detailed information to help you make an informed choice.
Can I order tests for someone else?
Yes, you can purchase tests for others. Ensure you provide their details during the ordering process for accurate test registration.
What payment methods are accepted?
We accept various payment methods including credit/debit cards and online payment platforms.
How secure is my personal information?
We prioritize data security. Your personal information is protected under strict privacy policies.
Can I cancel or modify my order?
Orders can be modified or cancelled within a specific timeframe. Check our cancellation policy for details.
Are there any age restrictions for ordering tests?
Some tests may have age restrictions. Please check the individual test descriptions for specific age guidelines.
What shipping options are available?
We offer various shipping options, including express delivery. Visit our shipping page for more details.
Shipping & Delivery Information
Same-Day Dispatch
All orders placed before 12:00 PM ET (Monday to Friday) are packed and dispatched the same day.
Where is my order shipped from?
Your order is shipped from our warehouse in New Jersey.
Shipping options and estimated delivery times
USPS
Delivered in 5-10 business days
Ground Economy Delivered in 2–5 business days, depending on your location.
UPS Ground Saver Standard, 2-3 Business Days
FedEx 2Day Delivered in 2-3 business days depending on location
UPS 2nd day
Delivered in 1-2 businessdays depending on location
Standard overnight
Next business day
Please note that delivery times may vary slightly depending on your location and FedEx service availability.
Important information about Overnight Shipping
If you place an order after 5:00 PM ET on a Thursday, it will be processed and shipped on Friday. However, because FedEx does not deliver overnight shipments on weekends in all areas, your package may not arrive until Monday.
This also applies to orders placed late on Friday. Overnight services selected at this time may not arrive until the following Monday, depending on your delivery location.
We recommend keeping this in mind when selecting overnight or express shipping options toward the end of the week.
Tracking your order
You will receive a shipping confirmation email as soon as your order is dispatched. This email includes a tracking link so you can follow your package throughout the delivery process.
If you do not receive this email or have questions about your delivery, feel free to contact our support team for assistance.
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